Effective Date: June 11, 2025
Quick Overview: We're a sales and marketing data, automation, and analytics platform that helps businesses find and reach potential customers. Here's what you need to know:
For Relevate Customers: This policy explains how we handle your account information, uploaded data, and platform usage.
Data We Collect: Your account details, platform activity, and contact lists you upload.
How We Use It: To operate our platform, provide customer support, process billing, and deliver our services.
Data Protection: We encrypt data in transit, use role-based access controls, and host on secure cloud infrastructure (encryption at rest coming Q3 2025).
Contact: General questions → support@relevate.ai | Privacy matters → privacy@relevate.ai
About Our Consumer and Business Data:We maintain a separate database of consumer and business information from licensed providers and our own curation. If your information is in that database, see the section below titled "If Your Information Is In Our Consumer and Business Data."
We collect information to deliver and improve our services:
We use the information we collect to:
We do not sell or rent your personal account information to third parties.
We use trusted third-party service providers to help deliver our services, including vendors for cloud hosting, payment processing, communication delivery, and customer support. Each provider is contractually bound to use your data only on our behalf.
Contact lists and data you upload remain under your control. You're responsible for ensuring you have the legal right to upload and use this data within our platform.
If you use Relevate as part of a workspace, your information and uploaded data may be accessible to others in your organization based on role-based access controls configured by your workspace administrator.
If you have questions about data visibility within your organization, contact your administrator.
We understand you may upload and generate business-sensitive data including customer records, marketing strategies, and performance metrics. We treat all such information as confidential.
We do not access, use, or disclose your confidential data except:
We use browser storage and cookies to manage your sessions, remember preferences, and personalize your platform experience. We may also use third-party analytics tools.
You can manage cookie settings through your browser controls.
For your data: We retain your data as long as you maintain an active account and for legitimate business purposes. If you delete your account, we retain your data for up to 30 days before permanent deletion.
For consumer and business data: We retain this data according to our agreements with data providers and applicable legal requirements. Individuals can request deletion at any time.
We take data security seriously. Our safeguards include:
In addition to serving Relevate customers, we maintain a separate database of consumer and business information that we've licensed from third-party data providers and compiled ourselves. This includes:
How you use this data: When you generate contact lists from our consumer and business data, you gain access to this information as part of your subscription and usage fees. This constitutes a "sale" of personal information under certain state privacy laws.
If you believe your personal information is included in our consumer and business database, you have certain rights:
We will respond within 30 days and may require identity verification.
If you receive marketing communications from a Relevate customer:
We may update this Privacy Policy periodically. If we make significant changes, we'll notify you through your account or by email. The effective date reflects the most recent revision.
General inquiries: support@relevate.ai
Privacy matters: privacy@relevate.ai